How to Survive the Social Media Craze

There are a lot of bloggers, experts, gurus and ninjas claiming to have found the magic formula to social media success.  It's easy!  All you need to do is buy their ebook, podcast or YouTube video series for the low price of $24.99 and your company will harness the incredible power of social media to grow beyond your wildest dreams.  You can get that boat you've been dreaming about and spend your days in relaxing in luxurious slendor.  And if you believe that, I've got some snake oil for you...

The fact is, there really is a simple key to social media, but you don't need to buy anything because it's sooo easy!  In fact, intelligent businesses have been practicing this "secret" for ages - social media just increases the benefit they get out of this simple thing.

Are you ready?  Here it is...no sales pitch necessary:  Everything you do must be worth sharing. 

Everything should be shareworthy.  If you have a great product, don't cheap out on your advertising budget.  You're great looking store shouldn't be filled with McHires.  It costs money, but did you really get to where you are by cutting corners?

Look at a company like Apple.  Steve Jobs shows their new commercials to a sold out crowd at the company's MacWorld conference every year.  Seriously, who cheers for a commercial?  At a recent keynote, Jobs showed off the company's newest retail stores in Paris to great applause.  At WWDC the company showed off a live demo of their FaceTime software.  The reason people were cheering (and sharing/talking about it online and even in the press) is because it's actually worth talking about.  Apple consistently delivers content that is extraordinary.  The Mac vs PC commercials were FUNNY.  The company's new technology is EXCITING and their retail stores are absolutely GORGEOUS.

If you're worth talking about, people will carry your message online and you'll reap the benefits of that authenticity.  Don't cut corners.  Be sure you're actions are true to the spirit of your company - do this and your company will survive the social media craze.  Hey, who knows...you might even make a few extra sales as well!

And because I can feel the glares from the social media experts in the audience - yes, there are things you can do to help stoke the coals... but if you aren't worth talking about, even these won't help.

Why Marketing?

It's a question that everybody has to deal with at some point.  Why did you pick your chosen profession when you had a million other options at your feet? 

Of course, most of us don't really know why we did what we did in university, so we either stumble through it or attempt to rationalize a decision that probably boils down to something like "it was interesting and challenging."

I believe in marketing.  I believe in it's power to be a force for good in the world.  But that's not why I chose to major in marketing, because I didn't know it at the time.  Maybe on some intuitive level, I did, but it certainly wasn't a concrete sense.  For me, it was interesting.  It was challenging.  It seemed to excite with tantalizing possibilities and a chance to be creative and strategic in business.  Yes -- T-accounts, spreadsheets, numbers and the bottom line are important...but so is creativity. 

Here's what I believe:

1. At its heart, marketing is about giving a plain, old, boring hunk of metal a personality.  It can can be bold, inspiring, conservative, risky, exciting, fun, quirky, or it can even play the villain.  There are as many options as there are colours in a double rainbow but there is a right one for each product and company.  Marketing is everywhere, in the clothes people wear and the cars they drive, there's plenty of fish in the sea.
   Personality is your table stake.  It gets you into the game with all the big shot agencies and mad men - and you might even get lucky - but the real players set themselves apart in the next two categories.  The game has an element of luck but it takes skill to win consistently.
   
2. Marketers provide a means for fans and supporters of a brand to express themselves emotionally.  They remove a certain element of risk that makes it OK for fans to be wildly passionate about a product, so that it's acceptable to show other people a genuine part of themselves that's already trying hard to escape.  Think of a concert with thousands of screaming fans, or the ritual involved in serving a glass of fine wine.  That's passion, harnessed and displayed in a socially acceptable manner.  To me, it doesn't matter whether we're talking about rock bands or restaurants, it's still endearing.
   
3. Technology can help.  In fact, it is becoming even more important with time.  Those that don't adapt will be left behind.  What if our ancestors had ignored the hammer, the wheel, or worse yet - fire?  Technology can help marketers turn metal into gold; it can help connect fans and niche interest groups around the world; and it can also permanently change the rules of game - even while we're others are still learning the old rules.

That's what I believe.  It's why I don't have problems sleeping at night and it's something to strive for both professionally and personally.  That's extraordinary marketing.


What do you think?  Share your thoughts in the comments below.

Once upon a time...

Marketing is about telling stories, taking a bland hunk of matter and creating a dialogue that people can relate to and connect with.  If you don't believe me, ask the new experts.

So here's something to think about, it's a quote from a Douglas Coupland novel:

What is prayer but a wish for the events in your life to string together to form a story - something that makes some sense of events you know have meaning.
And so I pray.

What do you think?  Let me know your thoughts in the comments below.

Why I Prefer Late Night Tweeting

They say Twitter is like a giant cocktail party (but with spammers and SEO specialists.)

It's true.  The analogy even holds as everybody signs off for the night and goes to sleep.

Think of the last gathering where you stayed a little later.   As people filter out the noise volumes drop and you probably noticed a shift in the conversation.  Things become a little more intimate.  People go deeper, share more and connect in a meaningful, authentic way.  (just be careful you don't hang around too long and overstay your welcome.)

This is exactly what happens on Twitter as well.  As the masses begin to sign off your Twitter feed slows down.  People tweet back and forth more and advertise their sites, blogs and affiliate codes less.

And this isn't a rant against people who Tweet too much or the result of a poorly chosen following list or anything of the sort.  It just makes sense.  Anybody who has ever been to a pub or club knows that as the number of people in the room goes up, so does the volume.   

In the digital realm, when the numbers go down, you don't have to shout to hear each other any longer.  And that's why I love late night tweeting.  What are your thoughts?  Do you stay up too late tweeting or do you hit the hay nice and early so you can tweet another day?

Fact.

Good ads are backed by solid creative. They attract attention, and they're memorable for doing something different.

Great ads are backed by just as great products (which are backed by great companies who are, of course, backed by great people and great leaders.) Solid creative complements the entire mix.

Great ads do more than attract attention. They're memorable because they communicate a deep-seated, emotional truth; encompassing the product, the company's philosophy, and its visionary founders.

Good or great?

Buzzword Crossword

Think you know your marketing, business and technology buzzwords? (click for printable version)

I'll post the answers on Monday.  If you need help, ask for tips with the #buzzwordcrossword hashtag on Twitter.

Update: here's the answer key:

Beware the Constant Promo Cycle

While in university, one of my professors gave me a piece of advice that I've never forgotten:

Watch out for companies engaging in non-stop sales promotions.  They're a quick fix to boost sales but they don't get to the root of the problem.

And then we see companies like Ford and Chevrolet reporting positive numbers and paying back government money while they engage in a relentless promotions war.

Ford Family Pricing, Chevrolet Clearance Event - these are signs of a larger marketing problem, a brand with a confused identity.  Beware the constant promo cycle...